Thank you for shopping at Dhruvi Incense India. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. Please review our Return Policy below:
- Eligibility:
You may return most new, unopened items purchased from Dhruvi Incense India within [insert number] days of delivery for a full refund. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Exclusions:
Certain items are not eligible for return, including:
- Opened or used products
- Items that are not in their original condition or packaging
- Customized or personalized items
- Perishable goods
- Gift cards
- Return Process:
To initiate a return, please contact us at [insert contact information] to request a return authorization. Please include your order number and the reason for the return in your request. Once your return is authorized, we will provide you with a return shipping label.
- Refunds:
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.
- Return Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at [insert contact information] to arrange for a replacement or refund.
- Contact Us:
If you have any questions or concerns about our Return Policy, please contact us at [insert contact information].
By making a purchase on Dhruvi Incense India, you agree to the terms of this Return Policy. If you do not agree with the terms of this Return Policy, please do not make a purchase.